Cookie Policy
Effective November 16, 2026
This Cookie Policy explains how Virbe sp. z o.o. ("Virbe", "we") uses cookies and similar technologies on its websites (virbe.ai and docs.virbe.ai) and in the Virbe Dashboard web application, and what customers should know about the Virbe Widget embedded in their own websites. It supplements our Privacy Policy (https://virbe.ai/privacy).
1. What cookies and similar technologies are
Cookies are small text files stored on your device by your browser. Similar technologies, such as local storage, session storage and pixels, also store or read information on your device. In this policy we call all of them "cookies".
2. Your choices
2.1. We use cookies that are strictly necessary to provide the website or service you request without asking for consent. All other cookies (analytics, marketing and preference cookies) are used only with your consent, in accordance with Article 399 of the Polish Electronic Communications Law and the GDPR.
2.2. Where we use non-essential cookies, a banner shown on your first visit lets you accept all categories, reject all non-essential categories with one click, or choose individual categories. Rejecting is as easy as accepting. You can change or withdraw your consent at any time through the cookie settings available on the page (for example in the footer or in the Dashboard); withdrawal does not affect the lawfulness of use before it. We store your choice for 12 months and ask again when the categories or the consent texts change.
2.3. You can also block or delete cookies in your browser settings. Blocking strictly necessary cookies may prevent the websites or the Dashboard from working properly.
2.4. We use Google Consent Mode: until you consent, Google tags operate without analytics or advertising cookies.
3. Cookie categories and cookies we use
Strictly necessary — required for security, sign-in, remembering your cookie choices and providing the functions you request.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| cookie_consent | Virbe | Stores your cookie choices and the version of the consent texts | 12 months |
| Firebase authentication storage (local storage / IndexedDB, e.g. firebase:authUser) | Virbe (Google Firebase) | Keeps you signed in to the Dashboard | Until you sign out |
| __stripe_mid, __stripe_sid | Stripe | Fraud prevention during payment | 1 year; 30 minutes |
| Session data of the Widget (session storage) | Virbe | Maintains the conversation with an assistant during your visit | Session |
Analytics (only with consent) — help us understand how our websites and the Dashboard are used.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, ga* | Google Analytics 4 (Google Ireland Limited) | Distinguishing visitors and sessions for statistics | Up to 2 years |
| vb_waitlist_attribution (session storage) | Virbe | Remembering the campaign (UTM parameters) through which you reached our waitlist page, to attribute your sign-up | Session |
Marketing (only with consent) — measure the effectiveness of our advertising and show relevant ads.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au and Google Ads tags | Google Ads (Google Ireland Limited) | Conversion measurement and advertising | Up to 90 days |
| _fbp and the Meta pixel | Meta Platforms Ireland Limited | Conversion measurement and advertising; joint controllership with Meta for the collection of the data | Up to 90 days |
| hubspotutk, __hstc, __hssc, __hssrc | HubSpot Ireland Limited (where used on our websites) | Recognising visitors and attributing website visits to business enquiries | Up to 6 months |
Preferences (only with consent) — remember choices such as language or interface settings to improve your experience. We currently do not set preference cookies beyond those listed as strictly necessary; this category is shown so that you can decide in advance.
Analytics and marketing cookies are used only on our public websites and on the sign-up and sign-in pages of the Dashboard, never on pages that display customers' conversations or other customer data.
Some of these providers may process data outside the European Economic Area, in particular in the United States. See Section 5 of our Privacy Policy for the safeguards we use.
4. The Virbe Widget on our customers' websites
4.1. Our customers embed the Virbe Widget in their own websites to provide AI assistants. The Widget stores only the technical data strictly necessary to maintain the conversation (such as a session identifier) and does not set advertising or cross-site tracking cookies.
4.2. The customer operating the website decides whether to use the Widget, configures it and is responsible for informing its visitors and, where required, obtaining their consent. Customers can integrate the Widget with their own consent management tools; the storage used by the Widget is described in the Documentation.
5. Changes and contact
We update this Cookie Policy when we change the cookies we use. The current and previous versions are available at https://virbe.ai/legal/cookie-policy. Questions: [email protected].