Integration Nodes
Integration nodes connect a conversation to external systems – HTTP webhooks, custom server-side actions, and Automations.
Connecting External Systems
These are the nodes to reach for whenever a conversation needs to touch something outside Virbe – a CRM, an inventory system, an internal tool – or hand off background work so the user-facing turn isn't held up waiting on it.
Nodes in This Category
| Node | Description |
|---|---|
| Call Webhook | Make an HTTP request to an external URL during a conversation. Pass data out, receive data back, and use the response downstream. |
| Custom Action | Trigger a named client-side event in the touchpoint SDK (Web, Unreal, Unity) that your developers listen to and react to. |
| Trigger Automation | Fire an Automation flow from within a Conversational Flow or Handler, running background tasks without interrupting the conversation. |
Choosing an Integration Node
Use Call Webhook for straightforward HTTP requests to any external API. Use Custom Action to trigger client-side effects in the touchpoint itself – UI changes on the embedding website, or 3D scene manipulation in an Unreal/Unity kiosk. Use Trigger Automation when the work doesn't need to block the current conversation turn – for example, logging an event, sending a notification, or kicking off a follow-up process.